Shipping Information

Once your order is placed it will be shipped via UPS generally within 24 hours, if items are in stock. Back order items will ship within two weeks. An email notification will be sent with UPS tracking number.

Products are shipped via UPS Ground service unless an upgrade has been selected from the check out screen.  Most customers receive their orders within a week.

StainlessDoorHardware.com does everything in its power to make sure your order is processed correctly. 
We also use extra packing materials to ensure that your packaging arrives to you safely and in pristine condition.

Before Signing for Any Order From UPS

We ask our customers to please do a visual inspection of all packaging for damages before you sign for anything.  If there are visible signs of damage, refuse and/or do not accept the package and immediately call 1-(866)-678-2618 StainlessDoorHardware.com Toll Free.

StainlessDoorHardware.com will accept no responsibility for damaged goods once you sign for delivery, but will work with you to resolve the claim with the carrier.

If any defects in a product are found after signing for delivery (and is not due to mishandling by carrier or consumer) you must contact Customer Service within 48hrs of delivery to handle all claims.
1-(866)-678-2618.

If it is found that a product is flawed do to manufacturing (which product will be inspected upon return), we will work with our customers in every aspect to resolve the problem.