Return Policy

No Hassel Return Policy:

We at StainlessDoorHardware.com will do everything in our power to ensure a pleasurable ordering experience at our ecommerce site. We understand that there are times when you would like to return or exchange our stainless steel hardware that does not fit your requirements or needs. By permitting you to exchange or return these items we allow for total customer satisfaction. However to make the exchange or return process as easy as possible for both parties, we ask that you follow a few simple procedures.

Be Aware

1. Any product that has been special ordered is non-refundable unless deemed flawed such as stainless steel mailboxes, sliding door hardware, cabinet handles, pulls, levers, door bell plates, house numbers or other stainless steel decorative hardware.

2. Any stainless steel hardware order that has already been processed (meaning you paid in full and received confirmation # for the products you have ordered) may not be canceled.

Reason Why. Although there is no guarantee; StainlessDoorHardware.com typically ships stock warehouse items within 24hrs on purchase confirmation.

1. Returned or exchanged product must be in resalable condition. If in any circumstance a product has been found to have been used, miss installed, or damaged in any way (except for defective items) StainlessDoorHardware.com may decline any and all refunds, but item may be returned to customer at Shipping cost. This includes all our stainless steel pull, cabinet, door and spring handles, stainless steel pulls, door bell plates, house numbers, bathroom signs, door stops, pull bars, levers as well as our other stainless steel decorative hardware.

StainlessDoorHardware.com warehouse has final say on all return items.

1. All returned stainless steel hardware are return only and not exchange items and were not deemed a manufacture flaw, will incur a 20% restocking fee.

2. Exchanges will be handled on an individual basis, but the same procedures need to be followed (return procedures).

Procedure for Returns:

1. To make a return on any purchase from our website you must first receive an RGA # (Return Goods Authorization).  You may receive this number by either or by calling customer service at 1-(866)-529-5679 Note: all claims for returns must be placed within 30 days of original purchase (date of confirmation number).

2. Note: Product returns must be shipped within 10 days of receiving an RGA#  

3. The product must be sent back in original condition in original package.

4. After receiving an RGA #, the product must be shipped back to StainlessDoorHardware.com’s warehouse.  (Please note that we take every precaution to make sure that your product arrives to you in pristine condition.   We expect the same respect when shipping back to us).

5. Once we have received the returned item in our warehouse a visual inspection will be made on the product and if it is deemed resalable then a refund will be made minus the restocking fee of 20% and the original shipping cost (the 20% does not apply to exchange items).

If we in error sent you the wrong stainless steel decorative hardware product, or if you received a damaged or defective stainless steel hardware product, we will ship out a replacement product, arrange to have the damaged, defective, or wrong product picked up, and we will pay the shipping cost.

We will take every step necessary to prevent any problems with your stainless steel hardware product orders. Customer Satisfaction is our goal and we believe that you will be pleased with all of our stainless steel decorative hardware products and services. Should you have any questions regarding our return policies, please feel free to .