StainlessDoorHardware.com prides itself of selling high quality modern door hardware. When you place an order with us for our stainless steel hardware, we take special care with the processing, picking, and packing of your order to ensure your satisfaction. We ship orders throughout the United States and Canada. Please double check the accuracy of your shipping address during the checkout process. Sorry, we are unable to ship to P.O. Boxes.
Once your order is placed, it generally takes 24 to 48 hours to be processed. If your complete order is in stock, it will ship via UPS Ground (unless a quicker shipping method is selected) once your order is processed. If there are any items that are not in stock, your order will ship within 2-3 weeks.
The majority of our high end modern door hardware comes from Germany. We do our very best to ship your orders as quickly as possible; however, we do not guarantee the lead times due to shipping delays from our manufacturer that we cannot control. Please feel free to contact us (1-866-678-2618) with any questions regarding the availability of your order.
StainlessDoorHardware.com does everything in its power to make sure your order is processed correctly. Rigorous quality control checks are in place to guarantee your customer satisfaction. We also use extra packing materials to ensure that your packaging arrives to you safely and in pristine condition.
Before Signing for Delivery from UPS, we ask our customers to please do a visual inspection of all packaging for damages before you sign for and accept the package. If there are visible signs of damage, refuse and/or do not accept the package and immediately call us at StainlessDoorHardware.com toll free at 1-(866)-678-2618.
StainlessDoorHardware.com will not be able to accept responsibility for goods damaged during the shipping or delivery process once you sign for delivery; however, we will work with you to resolve the claim with the carrier.
If any defects in a product are found after signing for delivery (and is not due to mishandling by carrier or consumer) you must contact us at our Customer Service department within 48 hours of delivery to handle all claims.
If it is found that a product is flawed do to manufacturing (the product will be inspected upon return), we will work with our customers in every aspect to resolve the problem.