We at StainlessDoorHardware.com will do everything in our power to ensure you are happy with your online shopping experience with us. We are committed to provide excellent customer service and assist you with your purchase. We understand that there are times when you would like to return or exchange our stainless steel door hardware that does not fit your requirements or needs. By permitting you to exchange or return these items, we allow for total customer satisfaction. However to make the exchange or return process as easy as possible for both parties, we ask that you follow a few simple procedures.
Although there is no guarantee; StainlessDoorHardware.com typically ships stock warehouse items within 24hrs on purchase confirmation.
Returned or exchanged product must be in resalable condition.
If, in error, the wrong stainless steel decorative hardware product was shipped to you, or if you received a damaged or defective stainless steel hardware product, we will ship out a replacement product once the damaged, defective, or wrong product has been returned and we will pay the shipping cost.
We will take every step necessary to prevent any problems with your stainless steel hardware product orders. Customer satisfaction is our goal and we believe that you will be pleased with all of our stainless steel modern handles and hardware. Should you have any questions regarding our return policies, please feel free to contact us.
StainlessDoorHardware.com strives to provide the highest quality German engineered contemporary stainless steel hardware. Our products include modern door handles, contemporary door levers, stainless steel pulls, deadbolts, stainless steel hinges, kitchen cabinet hardware, bathroom hardware and more.
We will cancel any order within 24 hours of the order placement as long it has not already been shipped.
Please send us an email at firstname.lastname@example.org or call us at 1-(866)-331-4147. Please give us your order number and tell us why the order is being cancelled. Any BACK ORDERED, CUSTOM, or SPECIAL ordered items cannot be cancelled after 3 business days of the original order date.
StainlessDoorHardware.com does not take financial responsibility for delays in shipping weather it is shipped via ground, air, or delays from the manufacturer. We highly recommend to our customers not to schedule any installation jobs of products ordered until your order arrives at your door step.